From report to repair: a clear feedback loop
What is this challenge about?
When a light, bench, drinking fountain or pavement is damaged, how can residents know what happened to their report? Receiving a message is only the beginning: responsibility, response times and confirmation of repair also matter. Design an accessible process for one kind of fault in one neighbourhood, including people without smartphones. A reference number, clear progress updates and feedback after repair could form part of the proposal. Measure response time, repeated faults and users’ satisfaction.
From observation to a proposal
Start with a real situation in your neighbourhood or daily journey. Describe who experiences the problem, how your proposal would help, and who needs to be involved in making it happen.
Understand the need
Where does it happen, and who is affected? Listen to the people involved.
Start small and clearly
Outline a small pilot with clear resources, partners and a timeframe.
Make the impact measurable
How will you know the experience has improved? Define a measure and a way to gather feedback.
Have an idea for this challenge?
Include the challenge title in your idea description.
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